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EVS-ISO 10001:2020 Kvaliteedijuhtimine : kliendirahulolu. Organisatsioonide käitumisnormide juhised = Quality management : customer satisfaction. Guidelines for codes of conduct for organizations (ISO 10001:2018, identical)
Eesti Standardikeskus, TJO Konsultatsioonid (osaühing)
Modelling Estonia's concentrated HIV epidemic : a case study Taavi Lai, Merike Rätsep, Kristi Rüütel, Aire Trummal, Kristiina Kahur, Stine Nielsen, Jeremy Lauer, Claudio Politi, Jarno Habicht, World Health Organization. Regional Office for Europe, Tervise Arengu Instituut, Eesti. Sotsiaalministeerium
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