Available at the authorised workplace in the National Library of Estonia, Archival Library of the Estonian Literary Museum, Tallinn University of Technology Library, University of Tartu Library and Academic Library of Tallinn University
Access restricted in the network of the National Library of Estonia
Access restricted in public network
EVS-ISO 10004:2013 Kvaliteedijuhtimine : kliendi rahulolu. Juhised kliendi rahulolu seireks ja mõõtmiseks = Quality management : customer satisfaction. Guidelines for monitoring and measuring (ISO 10004:2012)
Eesti Standardikeskus, TJO Konsultatsioonid (osaühing)
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