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EVS-ISO/IEC 20000-2:2013 Infotehnoloogia : teenusehaldus. Osa 2, Teostusjuhis teenusehalduse süsteemide rakendamiseks = Information technology : service management. Part 2, Guidance on the application of service management systems (ISO/IEC 20000-2:2012)
Report on the impact of the institutional setting and policies on the ...Anna Baranowska-Rataj, Sonia Bertolini, Magda Bolzoni, Chiara Ghislieri, Valentina Goglio, Simone Martino, Antonella Meo, Valentina Moiso, Rosy Musumeci, Roberta Ricucci, Nataliia Shapoval, Paola Maria Torrioni, Tallinna Ülikool. Rahvusvaheliste sotsiaaluuringute keskus
Health in the Baltic countries ; 2009Tervise Arengu Instituut, Eesti Meditsiinistatistika Büroo, Eesti. Sotsiaalministeerium.Statistika- ja analüüsi osakond, Centre for Disease Prevention and Control of Latvia, Lithuanian Health Information Centre